Shipping & Returns policy
We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at drsparshclinics@gmail.com
​Our Standards
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Purchases are shipped from our warehouse in Hosur by reputed courier service agencies. All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days.
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For remote locations, deliveries may take between 10-12 business days. You will find the expected delivery date of your package on the tracking portal of the courier service, once it is shipped.
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Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc.
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We highly recommend that you sign and collect your package by yourself, upon delivery.
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Doctor Sparsh Chikitsalayam takes no responsibility for packages signed by anyone except the customer.
Cancellation, Refunds and Return
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An order shall be considered confirmed unless you cancel the order within one day or before Doctor Sparsh dispatches the products to you. In order to cancel your order or to change your order, prior to the order being dispatched, you will need to call our customer service number for the same. Please note that once the said order is dispatched to you, the said order can neither be canceled nor changed by you.
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The return policy is available only for Wrong and Damaged items Received In the case of returns, the product must be unopened and in the same condition as it was dispatched. We shall not be accepting returns of products that are consumed or once opened.
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If you receive a damaged product, the right product will be delivered to you within 5-6 Business Days or the refund will only be processed post we have received the damaged goods( 3-5 business days).